Bilingual Spanish Remote Customer Support

MCI; Nebraska; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking bilingual (English/Spanish) customer support agents for remote, on-demand coverage during data breach events. The role is temporary and activates based on business needs, with shifts 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM weekends.

You will handle inquiries compassionately and use our systems to resolve issues. Ideal candidates are highly motivated, reliable, and able to work independently in a fast-paced environment, maintaining a positive attitude while assisting

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Customer service

Typing 20+ wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

MCI is seeking bilingual (English/Spanish) customer support agents for remote, on-demand coverage during data breach events. The role is temporary and activates based on business needs, with shifts 8:00 AM–10:00 PM Mon–Fri and 10:00 AM–7:00 PM weekends.

You will handle inquiries compassionately and use our systems to resolve issues. Ideal candidates are highly motivated, reliable, and able to work independently in a fast-paced environment, maintaining a positive attitude while assisting