Remote Bilingual Spanish Support Specialist (Temporary)

MCI; Mississippi; Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking bilingual agents to provide customer support remotely on a temporary, on-demand basis, handling data breach communications. Roles are activated as needed with shifts across a broad schedule.

You will assist customers clearly and compassionately, using account systems to resolve inquiries and deliver positive experiences in sensitive situations. Ideal candidates are fluent in English and Spanish, with strong communication, reliability, and the ability to multi-task in a fast-paced

Qualifications

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Typing 20+ wpm

Strong communication

Customer service oriented

Conflict resolution

Time management

Team player

Relationship building

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking bilingual agents to provide customer support remotely on a temporary, on-demand basis, handling data breach communications. Roles are activated as needed with shifts across a broad schedule.

You will assist customers clearly and compassionately, using account systems to resolve inquiries and deliver positive experiences in sensitive situations. Ideal candidates are fluent in English and Spanish, with strong communication, reliability, and the ability to multi-task in a fast-paced