Bilingual Spanish Data-Breach Support Agent (Remote)

MCI; Town of Texas (WI); Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Remote work

Paid training

Flexible shift options

Job summary

MCI is seeking bilingual English/Spanish agents for remote, temporary data breach communications support. You will assist customers, learn common requests, and use our systems to resolve inquiries while maintaining a compassionate and effective approach.

Shifts run across typical daytime hours, with a focus on prompt, respectful service. Ideal candidates are 18+, fluent in English and Spanish, with strong communication skills, basic MS Office knowledge, and the ability to multi-task in a

Qualifications

• Fluent in English and Spanish; customer-facing experience preferred.
• 18 years of age or older and eligible to work in the US.
• Strong written and verbal communication, with solid organizational skills.

Responsibilities

• Assist customers with service inquiries and data breach communications.
• Learn common requests and solutions to improve customer experience.
• Use account management systems to address inquiries and provide solutions.
• Escalate dissatisfaction to appropriate channels as needed.
• Maintain a positive, proactive attitude and teamwork to support customers.

Skills

Bilingual English/Spanish

Customer service

Typing 20+ wpm

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking bilingual English/Spanish agents for remote, temporary data breach communications support. You will assist customers, learn common requests, and use our systems to resolve inquiries while maintaining a compassionate and effective approach.

Shifts run across typical daytime hours, with a focus on prompt, respectful service. Ideal candidates are 18+, fluent in English and Spanish, with strong communication skills, basic MS Office knowledge, and the ability to multi-task in a