Remote Customer Experience Specialist (Bilingual Optional)

Midco of South Dakota, Inc.; Vermillion (SD); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Free Midco internet

Free Midco TV

401(k) match

Paid time off

Disability insurance

HSA contributions

Wellbeing programs

Job summary

Midco of South Dakota, Inc. seeks a Customer Experience Specialist to deliver exceptional support remotely from Vermillion, SD. You will handle product, service and billing inquiries while building rapport and resolving issues with empathy.

The role requires strong communication, multitasking, and the ability to manage multiple systems. Evening/weekend availability and 40-hour weeks are typical, with paid training and benefits included.

Qualifications

• High school diploma or GED required.
• Typing, email, and computer skills.
• Proficient with internet and common applications.
• Experience in service, support, or people-focused roles.
• Strong verbal and written communication; customer-focused.

Responsibilities

• Connect with customers to solve product, service and billing inquiries.
• Handle a high volume of inbound/outbound calls with empathy and accuracy.
• Identify and recommend Midco products based on customer needs.
• Document interactions and ensure accurate records.

Skills

Customer service

Verbal communication

Written communication

Time management

Call center experience

Multitasking

Typing

Computer & internet apps

Education

High school diploma or GED

Tools

Computer & internet applications

Job description

Midco of South Dakota, Inc. seeks a Customer Experience Specialist to deliver exceptional support remotely from Vermillion, SD. You will handle product, service and billing inquiries while building rapport and resolving issues with empathy.

The role requires strong communication, multitasking, and the ability to manage multiple systems. Evening/weekend availability and 40-hour weeks are typical, with paid training and benefits included.