Remote Bilingual Customer Support Specialist(English/Spanish)

Teleperformance USA; Arkansas; Remote; USD 31,000 - 45,000; Full time

Job summary

Teleperformance USA is seeking a Bilingual (Spanish/English) Customer Support Specialist in the United States. You will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Bilingual Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Windows OS

Customer service

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Bilingual (Spanish/English) Customer Support Specialist in the United States. You will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment.