Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Arizona; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web tools to ensure a seamless customer experience in a fast-paced environment.

The role is open to residents of multiple US states and offers benefits and growth opportunities within a global digital services provider.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months of customer service experience is required.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems and desktop computers.
• Customer service and/or sales experience is a plus.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate with customers clearly and professionally.
• De-escalate issues when needed and escalate appropriately.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues and opportunities to upsell when appropriate.

Skills

Bilingual Spanish/English

Active listening

Customer service

Communication

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows OS

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web tools to ensure a seamless customer experience in a fast-paced environment.

The role is open to residents of multiple US states and offers benefits and growth opportunities within a global digital services provider.