Remote Customer Support Specialist – LMS & Data Integrity

National Safety Council; United States; Remote; USD 27,207 - 28,585; Full time

Benefits offered by this job

Medical, dental, vision, life

Flexible work arrangements

PTO and holidays

401(k) & Roth 403(b) with match

Training reimbursement

Job summary

National Safety Council is seeking a Customer Service Representative in the United States to deliver high-quality support via phone, chat, and email while guiding users through LMS platforms. The role emphasizes empathy, accuracy, and efficient issue resolution, with opportunities to contribute to continuous improvement initiatives.

The position is remote, with an hourly rate of $19.75 for English and $20.75 for bilingual capabilities, and requires 1–2 years of experience in a service

Qualifications

• High school diploma or equivalent (GED) required.
• 1–2 years of customer service in a contact center or service-oriented environment.
• Experience using multiple computer systems or LMS preferred.
• Experience handling phone, chat, and email communications in a fast-paced environment preferred.
• Remote position.
• Hourly rate: $19.75 (English only), $20.75 (Bilingual).

Responsibilities

• Handle inbound customer contacts via phone, chat, email, and other channels, often managing multiple conversations simultaneously.
• Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and efficiently.
• Provide clear verbal and written guidance on program details, schedules, and navigation of eLearning platforms.
• Apply empathy, active listening, and professional service techniques to defuse challenging situations and reduce escalations.
• Place outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues.
• Promote self-service tools and digital resources to enhance customer experience.
• Accurately enter, update, and access customer information across multiple business systems and LMS.
• Document all customer interactions clearly, concisely, and in alignment with internal quality standards.
• Process routine transactions, including live credit card payments, ensuring full compliance with PII and PCI security requirements.
• Provide LMS support, including resolving access codes, password resets, account lockouts, and processing certificate reprint requests.
• Promptly process returned mail and update accounts to maintain accurate customer information and reduce operational costs.
• Identify and elevate recurring or widespread customer concerns to management for timely resolution.
• Collaborate to create, revise, and maintain team resource materials and job aids.
• Complete assigned projects or additional tasks that support operational efficiency and improve customer experience.
• Perform other related duties as needed to support business and team objectives.

Skills

Customer service

Multi-channel support

LMS experience

Data entry

Remote work

Education

High school diploma

Tools

LMS platforms

Job description

National Safety Council is seeking a Customer Service Representative in the United States to deliver high-quality support via phone, chat, and email while guiding users through LMS platforms. The role emphasizes empathy, accuracy, and efficient issue resolution, with opportunities to contribute to continuous improvement initiatives.

The position is remote, with an hourly rate of $19.75 for English and $20.75 for bilingual capabilities, and requires 1–2 years of experience in a service