Remote Bilingual Customer Service Rep — Enrollment & Payments

Comunidade Metodista; City of Syracuse (NY); À distance; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible work arrangements

Comprehensive benefits

Résumé du poste

National Safety Council seeks a Customer Service Representative to provide frontline service for NSC programs. You will register students, process credit card payments by phone, and maintain accurate student records while complying with privacy standards.

The role emphasizes empathy, issue-resolution, and clear communication across calls, chat, and email, supporting 25–30 courses in varied formats. Remote work is offered.

Qualifications

• High school diploma and at least 2 years of customer service or call center experience.
• Strong customer service orientation and teamwork.
• Accurate data entry and integrity.

Responsabilités

• Handle inbound calls and process enrollments, registrations, and payments.
• Enter student data and process live credit card payments.
• Respond to inquiries via chat and email and resolve issues.
• Document interactions in the CRM with clear notes.

Connaissances

Customer service

Data entry accuracy

Bilingual English/Spanish/Portuguese

Formation

High school diploma

Bachelor's degree preferred

Outils

Microsoft Office

Description du poste

National Safety Council seeks a Customer Service Representative to provide frontline service for NSC programs. You will register students, process credit card payments by phone, and maintain accurate student records while complying with privacy standards.

The role emphasizes empathy, issue-resolution, and clear communication across calls, chat, and email, supporting 25–30 courses in varied formats. Remote work is offered.