Remote Bilingual Customer Support Agent (Canada)

Sezzle; United States; Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Volunteer hours and sabbatical

Comprehensive health insurance

RRSP with employer match

Gym membership discounts

Job summary

Sezzle is seeking a high-caliber Customer Agent to join our remote team serving Canada. The role emphasizes empathetic, clear communication across email, live chat, and phone, handling inquiries from first contact to resolution.

You will troubleshoot, document steps, and collaborate with Product and Development teams to improve the customer experience. A strong bias for customer success and problem-solving is essential.

Qualifications

• 3+ years of customer support experience.
• Excellent written and verbal communication skills.
• Experience with software-based customer support tools.

Responsibilities

• Provide clear, empathetic customer support via email, chat, and phone.
• Assist customers to resolve basic to complex inquiries.
• Document recurring issues and relay feedback to Product/Development teams.
• Act as advocate for customers and identify areas for improvement.
• Collaborate with the support team to maintain high customer satisfaction.

Skills

Customer support

Excellent communication

Fluent English

Fluent French

Multi-tasking

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Zendesk

LiveAgent

Jira

Job description

Sezzle is seeking a high-caliber Customer Agent to join our remote team serving Canada. The role emphasizes empathetic, clear communication across email, live chat, and phone, handling inquiries from first contact to resolution.

You will troubleshoot, document steps, and collaborate with Product and Development teams to improve the customer experience. A strong bias for customer success and problem-solving is essential.