Remote SaaS Technical Support Engineer (Canada)

Customer.io; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

16 weeks parental leave

Unlimited PTO

Remote work stipend

Professional development budget

Job summary

Customer.io is seeking a Technical Support Engineer to join our growing team based in Canada. You’ll handle customer inquiries primarily via email, triage tickets, and collaborate with Product and Customer Success to improve processes.

The role emphasizes strong written communication, SaaS experience, and the ability to work cross-functionally while supporting customers through growth. Competitive benefits and growth paths are offered.

Qualifications

• Experience in a technical support role with customer-facing responsibilities.
• Strong written communication skills focused on technical tasks conveyed via email.
• Familiarity with or exposure to SaaS platforms and customer workflows.
• Ability to work in a fast-paced, cross-functional team environment.

Responsibilities

• Triaging diverse support tickets and coordinating with customers.
• Contributing to process improvements and cross-team touchpoints with Product and Customer Success.
• Helping new and existing customers get up and running with the product.
• Diagnosing tricky issues and advocating for product improvements.

Skills

Technical support experience

Strong written communication

SaaS familiarity

Team collaboration

Problem solving

Tools

Zendesk

Linear

Zapier

Notion

Slack

Job description

Customer.io is seeking a Technical Support Engineer to join our growing team based in Canada. You’ll handle customer inquiries primarily via email, triage tickets, and collaborate with Product and Customer Success to improve processes.

The role emphasizes strong written communication, SaaS experience, and the ability to work cross-functionally while supporting customers through growth. Competitive benefits and growth paths are offered.