Remote E‑Commerce Customer Support Specialist

Wolseley Group; United States; Remote; USD 52,000 - 55,000; Full time

Benefits offered by this job

Remote work options

Health & dental benefits

Paid vacation

Job summary

Wolseley Canada is hiring an eCommerce Customer Support Agent to help customers maximize online solutions, troubleshoot inquiries, and drive engagement with Wolseley Express. You’ll operate in a fast-paced, collaborative environment, delivering exceptional service in both English and French.

You will manage online orders, registrations, and support inquiries across multiple systems while contributing to onboarding and process improvements. Remote work is available.

Qualifications

• Post-Secondary Education, or 2+ years experience supporting an eCommerce platform.
• Fluency in English and French with strong communication skills (verbal, written, listening).
• Knowledge of transactional eCommerce best practices, B2B preferred.
• Plumbing/HVAC product knowledge is an asset.
• Experience in branch/sales operations related to order fulfillment.
• Technically savvy with Microsoft Office and technology platforms.
• Knowledge of AS400 and Wolseley Express is an asset.

Responsibilities

• Provide second-tier customer support for web-related inquiries via chat, email, or phone.
• Collaborate across teams and use multiple systems to resolve customer issues.
• Triage and troubleshoot Wolseley Express orders, backorders, and stock availability.
• Manage pending Wolseley Express registrations for external and internal users.
• Support strategic accounts with onboarding tasks and admin overflow.
• Deliver high-level customer service to resolve complaints and improve satisfaction.
• Develop Wolseley Express expertise to promote self-serve features.

Skills

Bilingual English/French

Customer Service

Communication

Troubleshooting

Typing 50 WPM

Education

Post-secondary education or 2+ years eCommerce support

Tools

AS400

Wolseley Express

Microsoft Office

Job description

Wolseley Canada is hiring an eCommerce Customer Support Agent to help customers maximize online solutions, troubleshoot inquiries, and drive engagement with Wolseley Express. You’ll operate in a fast-paced, collaborative environment, delivering exceptional service in both English and French.

You will manage online orders, registrations, and support inquiries across multiple systems while contributing to onboarding and process improvements. Remote work is available.