Bilingual Customer Experience Agent — Flexible Hours

Kalkomey Enterprises; United States; Remote; USD 29,000 - 45,000; Full time

Benefits offered by this job

RRSP matched

Medical/Dental/Vision insurance

3 weeks vacation + holidays

Wellness allowance

Mental health day

WFH contribution

Employee Assistance Program

Job summary

Kalkomey Enterprises is seeking a Customer Experience Agent to deliver responsive, accurate support across phone, email, and chat. The role requires bilingual proficiency in French and English and is based in Ottawa or Quebec, Canada.

You will handle inquiries, apply established workflows, and escalate complex issues to senior agents when needed. Success hinges on consistent processes, empathy, and a positive customer experience.

Qualifications

• Fluent in English and French, written and spoken.
• Experience in inbound call centers or multi-brand support.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries via phone, email, chat in English and French.
• Resolve routine issues using established procedures.
• Escalate complex cases to Tier 2/3 with full context.
• Document interactions and outcomes in the CRM system.
• Collaborate with CX Supervisor and other departments.

Skills

Bilingual EN/FR

Customer support

Communication

Job description

Kalkomey Enterprises is seeking a Customer Experience Agent to deliver responsive, accurate support across phone, email, and chat. The role requires bilingual proficiency in French and English and is based in Ottawa or Quebec, Canada.

You will handle inquiries, apply established workflows, and escalate complex issues to senior agents when needed. Success hinges on consistent processes, empathy, and a positive customer experience.