Remote Bilingual Customer Support Agent – Bogotá

Sezzle; United States; Remote; USD 9,700 - 12,000; Full time

Benefits offered by this job

Remote role

Performance bonus

Training program

Job summary

Sezzle is seeking a Customer Agent for a remote role from Bogotá, Colombia. You will provide expert customer support via email, live chat, and phone, solving inquiries with empathy and clear guidance. The role offers growth within a fast-paced fintech environment and requires strong problem-solving and communication skills.

You will collaborate with Product and Development teams, advocate for customers, and help drive satisfaction and retention while adapting to a global audience.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years of customer support experience.
• Fluent in English and Spanish.
• Experience with Zendesk, LiveAgent or Jira is a plus.

Responsibilities

• Provide clear, prompt, empathetic, customer-oriented support via email, live chat, and phone.
• Resolve inquiries from basic to complex and troubleshoot effectively.
• Build trust and collaborate with the support team.
• Share customer insights with Product and Development teams.
• Act as customer advocate and suggest improvements.

Skills

Excellent communication

Fluent English

Spanish language

Fast-paced environment

Problem solving

Education

Bachelor's degree or equivalent

Tools

Zendesk

LiveAgent

Jira

Job description

Sezzle is seeking a Customer Agent for a remote role from Bogotá, Colombia. You will provide expert customer support via email, live chat, and phone, solving inquiries with empathy and clear guidance. The role offers growth within a fast-paced fintech environment and requires strong problem-solving and communication skills.

You will collaborate with Product and Development teams, advocate for customers, and help drive satisfaction and retention while adapting to a global audience.