Remote Bilingual Customer Support & Admin Specialist

Pavago; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Pavago is seeking a reliable, organized Customer Support Representative for a fully remote role in the United States. The role handles calls, inquiries, intake and calendar management while providing confidential administrative support.

Bilingual English/Spanish, HIPAA-certified candidates preferred, with strong communication and multitasking skills. You will operate in EST hours, ensuring timely client follow-ups and maintaining accurate records.

Qualifications

• Experience in customer service or front desk roles.
• Bilingual English and Spanish required.
• High school diploma or equivalent with HIPAA certification.
• Proficient in Microsoft 365 apps and calendar tools.
• Strong communication, organization and confidentiality.

Responsibilities

• Handle incoming customer calls and receptionist duties.
• Answer inquiries via phone and email with professionalism.
• Schedule appointments and manage calendars.
• Maintain confidential client information and records.
• Support daily administrative tasks and reporting.

Skills

Customer service

Receptionist experience

Bilingual English/Spanish

Attention to detail

Strong communication skills

Time management

Organizational skills

Remote work setup

EST hours availability

Education

High school diploma or equivalent

HIPAA certification

Tools

Microsoft 365

Outlook

Word

Excel

Google Calendar

Gmail

Job description

Pavago is seeking a reliable, organized Customer Support Representative for a fully remote role in the United States. The role handles calls, inquiries, intake and calendar management while providing confidential administrative support.

Bilingual English/Spanish, HIPAA-certified candidates preferred, with strong communication and multitasking skills. You will operate in EST hours, ensuring timely client follow-ups and maintaining accurate records.