Bilingual Medical Support & Admin Specialist (Remote)

Pavago; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Pavago is seeking a Medical Customer Support Representative to handle daily administrative and client-facing operations. The role requires bilingual English and Spanish communication, HIPAA awareness, and professional remote work setup. You'll manage calls, intake, calendar management, and general admin tasks in a fast-paced environment.

Ideal candidates are organized, reliable, and capable of maintaining confidentiality while delivering excellent client service in EST hours.

Qualifications

• Prior experience in customer service, receptionist, or similar role.
• High school diploma or equivalent.
• Knowledge of HIPAA and patient privacy.
• Bilingual English and Spanish.
• Excellent verbal and written communication.
• Proficiency with Microsoft 365 including Outlook, Word, Excel.
• Familiarity with Google Calendar and Gmail.
• Strong organization and multitasking abilities.
• Ability to work EST hours.
• Reliable internet connection and professional remote-work setup.

Responsibilities

• Handle incoming customer support and receptionist calls professionally.
• Transfer calls and announce to clients when needed.
• Respond to client questions and provide timely assistance.
• Maintain a professional and welcoming phone presence.
• Conduct client intakes over the phone and collect required information.
• Communicate with clients through phone and email.
• Handle inquiries while maintaining confidentiality and professionalism.
• Follow up on client requests and ensure timely resolution.
• Manage calendars and schedule appointments and meetings.
• Coordinate scheduling changes, confirmations, and rescheduling.
• Ensure appointments and calendar information are accurate and up to date.
• Prepare basic reports and assist with organizing team workflows.
• Track tasks, follow-ups, and administrative activities.
• Maintain accurate records and documentation.
• Provide general support with day-to-day administrative operations.

Skills

Customer service

Bilingual English/Spanish

HIPAA compliance

Verbal and written communication

Organizational and multitasking

Remote-work setup

EST hours

Reliable internet connection

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft 365

Google Calendar

Gmail

Job description

Pavago is seeking a Medical Customer Support Representative to handle daily administrative and client-facing operations. The role requires bilingual English and Spanish communication, HIPAA awareness, and professional remote work setup. You'll manage calls, intake, calendar management, and general admin tasks in a fast-paced environment.

Ideal candidates are organized, reliable, and capable of maintaining confidentiality while delivering excellent client service in EST hours.