Remote Bilingual Customer Service Specialist Spanish/English

ACC Premiere, LLC.; Raleigh (NC); Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

ACC Premiere is seeking an entry-level Remote Customer Service Representative in Raleigh, NC. The role emphasizes bilingual (English/Spanish) support across channels, with paid training and equipment provided.

You’ll handle inquiries, upsell products, maintain records, and help retain customers in a fast-paced environment. Candidates should have at least 2 years in customer service, comfort with diagnosing issues, and a professional demeanor.

Qualifications

• Minimum 2 years customer service in a call center.
• Experience supporting luxury brand products and services.
• Experience supporting home appliances.
• Excellent written and verbal communication in English and Spanish.
• High School diploma; college preferred.
• Experience diagnosing and troubleshooting.
• Experience with consumer products/services.

Responsibilities

• Handle customer inquiries and complaints.
• Maximize sales through upselling and cross-selling.
• Document and update customer records based on interactions.
• Maintain knowledge base of products and services.
• Increase customer retention with problem-solving.
• Handle numerous inquiries promptly and accurately.

Skills

Bilingual Spanish/English

Customer service experience

Call center experience

Excellent communication

Problem solving

Retail/home appliances knowledge

Education

High School Diploma

College preferred

Tools

CRM software

ACD tools

Job description

ACC Premiere is seeking an entry-level Remote Customer Service Representative in Raleigh, NC. The role emphasizes bilingual (English/Spanish) support across channels, with paid training and equipment provided.

You’ll handle inquiries, upsell products, maintain records, and help retain customers in a fast-paced environment. Candidates should have at least 2 years in customer service, comfort with diagnosing issues, and a professional demeanor.