Customer Service

ACC Premiere, LLC.; Raleigh (NC); Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

ACC Premiere is seeking an entry-level Remote Customer Service Representative in Raleigh, NC. The role emphasizes bilingual (English/Spanish) support across channels, with paid training and equipment provided.

You’ll handle inquiries, upsell products, maintain records, and help retain customers in a fast-paced environment. Candidates should have at least 2 years in customer service, comfort with diagnosing issues, and a professional demeanor.

Qualifications

• Minimum 2 years customer service in a call center.
• Experience supporting luxury brand products and services.
• Experience supporting home appliances.
• Excellent written and verbal communication in English and Spanish.
• High School diploma; college preferred.
• Experience diagnosing and troubleshooting.
• Experience with consumer products/services.

Responsibilities

• Handle customer inquiries and complaints.
• Maximize sales through upselling and cross-selling.
• Document and update customer records based on interactions.
• Maintain knowledge base of products and services.
• Increase customer retention with problem-solving.
• Handle numerous inquiries promptly and accurately.

Skills

Bilingual Spanish/English

Customer service experience

Call center experience

Excellent communication

Problem solving

Retail/home appliances knowledge

Education

High School Diploma

College preferred

Tools

CRM software

ACD tools

Job description

Job Details: Level: Entry. Job Location: ACC North Carolina - Raleigh, NC 27615. Salary Range: $12.50 - $12.50 Hourly. Work From Home - Customer Service, Spanish/English Bi-Lingual. Equipment Provided. Paid Training.

• Equipment Provided
• Paid Training

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

TRAINING:

• Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?

We inspire and develop employees to be able to effectively empathize with consumers. We create experiences that provide promotion opportunities from within. We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!