Remote Bilingual Customer Service Specialist — Spanish/English

Maximus, Inc.; Arlington (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training completion pay increase

Professional development opportunities

Wellness program and resources

Tuition reimbursement

Paid time off and holidays

401K and company matching

Comprehensive insurance coverage

Job summary

Maximus, Inc. is hiring a Bilingual Customer Service Specialist to support the Health Texas project. This fully remote role serves customers by phone, IVR, and web portals, with paid training and a $1/hour pay increase after training.

Applicants must reside in Texas within 70 miles of Dallas–Fort Worth/Arlington. The schedule runs 8:00am–6:30pm CST, Monday–Friday. Responsibilities include handling inquiries, enrollment support, and translation services as needed.

Qualifications

• Must be fluent in English and Spanish.
• Excellent verbal and written communication skills.
• Ability to type efficiently and handle 100+ calls per day.

Responsibilities

• Answer inbound customer inquiries via telephone, IVR, and web chat.
• Provide information about programs and services to customers and enrollees.
• Document all interactions and transactions in the systems.
• Escalate complex issues to the appropriate team when needed.
• Coordinate translation or interpretation services for non-English speakers.

Education

High school diploma or GED

Job description

Maximus, Inc. is hiring a Bilingual Customer Service Specialist to support the Health Texas project. This fully remote role serves customers by phone, IVR, and web portals, with paid training and a $1/hour pay increase after training.

Applicants must reside in Texas within 70 miles of Dallas–Fort Worth/Arlington. The schedule runs 8:00am–6:30pm CST, Monday–Friday. Responsibilities include handling inquiries, enrollment support, and translation services as needed.