Bilingual Customer Service Specialist Spanish/English — Remote/Hybrid

Maximus, Inc.; Athens (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training pay raise

Development programs

Wellness program

Employee discounts

Tuition reimbursement

Recognition platform

PTO & disability

401K matching

Insurance package

Job summary

Maximus is hiring a Bilingual Customer Service Specialist (Spanish/English) for the Health Texas project in Athens, TX. This full-time role offers hybrid and fully remote work options after an onsite training week, with a 1/hour pay increase after training and a Texas residency requirement.

The position requires handling inquiries via phone, IVR, and web portals, providing program information, and maintaining accurate records.

Qualifications

• Fluent in English and Spanish.
• Experience handling high-volume inquiries.
• Strong data entry and multitasking abilities.
• Good problem-solving and communication skills.

Responsibilities

• Answer inquiries via phone, IVR, web chat, and portals.
• Provide accurate information on programs and services.
• Document interactions and outcomes in systems.
• Escalate complex issues to appropriate teams.

Skills

Bilingual Spanish/English

Customer service

Typing

Problem solving

Education

High school diploma or GED

Job description

Maximus is hiring a Bilingual Customer Service Specialist (Spanish/English) for the Health Texas project in Athens, TX. This full-time role offers hybrid and fully remote work options after an onsite training week, with a 1/hour pay increase after training and a Texas residency requirement.

The position requires handling inquiries via phone, IVR, and web portals, providing program information, and maintaining accurate records.