Bilingual Customer Care Specialist - Remote

Maximus; Waco (TX); Híbrido; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training Completion Pay Increase

Professional Development Opportunities

Wellness Program and Resources

Tuition Reimbursement

401K Retirement Savings with company-m

Recognition Platform

Descripción de la vacante

Maximus is seeking a Bilingual Customer Service Specialist (Spanish/English) to support the Health Texas project by handling inquiries, enrollment support, and portal-based interactions. Training is paid, with a $1.00 per hour increase upon successful completion.

Role requires residency in Texas within 70 miles of Waco and a schedule that includes 8:00am–6:30pm CST shifts. Day 1 on-site training is required before transitioning to hybrid/remote work.

Formación

• High school diploma or GED required or equivalent.
• Fluency in Spanish and English.
• 0–6 months of experience in customer service or related roles.

Responsabilidades

• Answer inquiries via telephone, IVR, web chat, or other channels.
• Provide accurate information about programs and services to consumers and enrollees.
• Document all interactions in applicable systems and ensure accuracy.
• Navigate multiple computer systems during calls and perform data entry.
• Escalate unresolved or complex issues to appropriate staff.
• Assist with translation or interpretation services for non-English customers.

Conocimientos

Bilingual English/Spanish

Typing

Excellent communication

Educación

High school diploma or GED

Herramientas

Windows

Descripción del empleo

Maximus is seeking a Bilingual Customer Service Specialist (Spanish/English) to support the Health Texas project by handling inquiries, enrollment support, and portal-based interactions. Training is paid, with a $1.00 per hour increase upon successful completion.

Role requires residency in Texas within 70 miles of Waco and a schedule that includes 8:00am–6:30pm CST shifts. Day 1 on-site training is required before transitioning to hybrid/remote work.