Remote Bilingual Customer Care Specialist (Spanish/English)

Maximus; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training pay raise

Wellness program

Tuition reimbursement

401K plan

Paid time off

Bonuses

Job summary

Maximus is hiring a bilingual Customer Service Specialist to support the Health Texas project, delivering customer care and benefit enrollment via telephone, IVR and web portals.

We provide paid, comprehensive training to equip CSRs with the knowledge and professionalism needed. We invest in your success from day one, with a $1/hour pay increase after training. Residency in Texas within 70 miles of Dallas is required.

Qualifications

• Bilingual in Spanish and English.
• Must be able to work shifts 8:00am–6:30pm CST.
• High school diploma or GED; 0–6 months of experience or equivalent.
• Strong typing and multitasking skills.
• Attendance excellence during training.

Responsibilities

• Answer inquiries via telephone, IVR, web chat, or approved channels.
• Provide accurate information on programs and services to consumers and providers.
• Document and track all interactions in applicable systems.
• Navigate multiple computer systems while assisting customers.
• Escalate complex issues to designated staff as needed.
• Provide translation/interpretation for non-English customers.
• Meet QA, productivity, and other performance metrics.
• Attend trainings and stay updated on programs and procedures.

Skills

Bilingual

Spanish-English

Customer service

Typing

Education

High school diploma

Tools

IVR

Windows/Mac

Job description

Maximus is hiring a bilingual Customer Service Specialist to support the Health Texas project, delivering customer care and benefit enrollment via telephone, IVR and web portals.

We provide paid, comprehensive training to equip CSRs with the knowledge and professionalism needed. We invest in your success from day one, with a $1/hour pay increase after training. Residency in Texas within 70 miles of Dallas is required.