Bilingual Customer Service Specialist - Remote in Arlington

Maximus; Dallas (TX); Remote; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Fully remote

Training program

$1/hour pay increase after training

Tuition reimbursement

401K with company match

Wellness program

PTO and holidays

Job summary

Maximus is seeking a Bilingual Customer Service Specialist to support the Health Texas project from a fully remote role. You will handle customer care and benefits enrollment via phone, IVR, and web portals, with paid training provided to ensure high service standards.

Upon completion of training, you will receive a $1.00 per hour increase to base pay. This role requires Texas residency with a 70-mile radius of the Dallas–Fort Worth area and offers regular full-time hours.

Qualifications

• Fluent in English and Spanish.
• Residency in Texas required.

Responsibilities

• Support Health Texas project by providing customer care and benefits enrollment via telephone, IVR and web-based portals.

Skills

Bilingual

Customer service

Tools

IVR system

Web portals

Job description

Maximus is currently hiring Bilingual Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training.

Bilingual candidates must be fluent in both Spanish and English. Please note, these are Full-time, regular employment opportunities and we offer Fully Remote working arrangements.

This position requires residency in the State of Texas and within a 70-mile radius of the Dallas - Fort Worth/Arlington Metro area.

Schedule Details:

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Quarterly bonuses based on performance

Visible links

1. https://youtu.be/nsDwP613fZ0?si=EjXHJO8tr9GQVBVp