Remote Bilingual Customer Service Reservationist (Evenings)

Inktel Contact Center Solutions; Oregon; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Inktel Contact Center Solutions is seeking a Customer Service Reservationist for remote work in the United States. If you are passionate about helping people, enjoy evening shifts, and are bilingual, this role is for you. You will engage customers professionally, respond to questions, and de-escalate when needed.

Training and support come from the Best in Class Inktel Team. Requirements include fluent English plus Spanish or Creole, and a proactive, empathetic approach.

Qualifications

• BILINGUAL (Fully Fluent in English and Spanish or Creole)
• Ability to multitask while navigating applications and speaking with customers
• Proven customer service or troubleshooting experience preferred

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset and explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Skills

Bilingual

Job description

Inktel Contact Center Solutions is seeking a Customer Service Reservationist for remote work in the United States. If you are passionate about helping people, enjoy evening shifts, and are bilingual, this role is for you. You will engage customers professionally, respond to questions, and de-escalate when needed.

Training and support come from the Best in Class Inktel Team. Requirements include fluent English plus Spanish or Creole, and a proactive, empathetic approach.