Remote Bilingual Spanish/English CSR – Weekend Shifts

AnswerNet; United States; Remote; USD 18.000 - 23.000; Vollzeit

Zusammenfassung

AnswerNet, a leader in contact management solutions, is seeking a remote bilingual Customer Service Representative to handle high-volume calls in English and Spanish. You will document interactions, resolve issues, and uphold company policies while delivering outstanding customer experiences.

This full-time, work-from-home role requires weekend availability and after-hours coverage as needed, supported by training and remote-work tools.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual Spanish/English.
• Experience in BOTH inbound and outbound environments.

Aufgaben

• Manage large amounts of inbound calls and make outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Kenntnisse

Phone handling

Customer orientation

Active listening

Multitasking

Typing

Communication skills

Bilingual Spanish/English

Call center experience

Tools

Windows OS

Microsoft Office

Automatic dialer

Jobbeschreibung

AnswerNet, a leader in contact management solutions, is seeking a remote bilingual Customer Service Representative to handle high-volume calls in English and Spanish. You will document interactions, resolve issues, and uphold company policies while delivering outstanding customer experiences.

This full-time, work-from-home role requires weekend availability and after-hours coverage as needed, supported by training and remote-work tools.