BCT Reservationist- Full Time

Inktel Contact Center Solutions; Florida; On-site; USD 15,000 - 21,000; Full time

Job summary

A leading contact center solutions provider is seeking Bilingual Customer Service Reservationists to work from home, engaging customers in a professional manner. Candidates should possess strong communication skills, a positive attitude, and a dedication to service. This role involves responding to customer inquiries and de-escalating situations, making it ideal for those who thrive in a busy environment. Evening shifts are available, and the pay starts at $15.87/hr, with comprehensive training provided.

Qualifications

• Proven track record of service, responsibility, integrity, versatility.
• Amazing combination of nimble thinking, high energy, passion and persistence.
• History of good attendance and professional demeanor.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding expectations.
• De-escalate upset customers and explore all options to satisfy their needs.

Skills

Bilingual (English & Spanish)

Excellent oral communication skills

Empathetic and active listening

Customer service experience

Problem-solving skills

Ability to multitask

Job description

Description

If you are passionate about helping people, prefer evening shifts, areBILINGUALandlove working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

• Proven track record of ALL of the following STRIVE values:
• [S]ervice
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (English & can SPEAK SPANISH)

Responsibilities:

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Details:

• Start Date: February 24, 2025
• Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
• Regular Shift –5 days a week (includes 1 weekend day (40 hrs a week)
• Pay: $15.87/hr
• Must be Bilingual (English & Speak Spanish)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.