BCT - Full Time Over 60

Inktel Contact Center Solutions; Oregon; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Inktel Contact Center Solutions is seeking a Customer Service Reservationist for remote work in the United States. If you are passionate about helping people, enjoy evening shifts, and are bilingual, this role is for you. You will engage customers professionally, respond to questions, and de-escalate when needed.

Training and support come from the Best in Class Inktel Team. Requirements include fluent English plus Spanish or Creole, and a proactive, empathetic approach.

Qualifications

• BILINGUAL (Fully Fluent in English and Spanish or Creole)
• Ability to multitask while navigating applications and speaking with customers
• Proven customer service or troubleshooting experience preferred

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset and explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Skills

Bilingual

Job description

Job Overview

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications

Proven track record of ALL of the following STRIVE values:[S]ervice[T]enacity[R]esponsibility[I]ntegrity[V]ersatility[E]ntrepreneurshipAmazing combination of nimble thinking, high energy, passion and persistence: resourcefulnessStrong desire to be helpful and take ownership to resolve customer situationsEmpathetic and active listeningExcellent oral communication skills: clear diction, tone and knowledge/use of proper grammarPositive outlook and enthusiastic attitudeConscientious team playerDriven by delivering resultsProfessional demeanor, put togetherDependable and consistent, history of good attendanceNaturally curious with an aptitude for learning and understanding quicklyAbility to multitask by reading, typing, and navigating through applications while speaking with customersPrior customer service/troubleshooting experience preferredBILINGUAL (Fully Fluent in English and Spanish or Creole )

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Details

• Start Date: November 9, 2026
• Training Schedule: Monday through Friday 9am-5pm EST for the first 3 weeks
• Production Schedules available: Regular Shift – 5 days a week (includes Saturday OR Sunday), 40 hrs a week
• Pay: $16.19/hr Base plus the opportunity for Performance/Bonus pay at $1 extra for every hour worked
• Must be Bilingual (English & Spanish or Creole)