Bilingual Remote Customer Support Pro (Spanish/English)

Teleperformance; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Teleperformance seeks a Bilingual Customer Support Specialist (English/Spanish) to act as a primary contact for clients, handling inquiries via web-based tools in a high-velocity environment. This remote role is restricted to U.S. residents and states listed for eligibility.

The position requires at least 6 months in customer service, strong communication, and a 25 wpm typing speed, with a preference for college degrees and sales experience. You will support a diverse customer base from home.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Active listening

Problem solving

Typing 25 wpm

Windows OS knowledge

Team collaboration

Shift flexibility

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance seeks a Bilingual Customer Support Specialist (English/Spanish) to act as a primary contact for clients, handling inquiries via web-based tools in a high-velocity environment. This remote role is restricted to U.S. residents and states listed for eligibility.

The position requires at least 6 months in customer service, strong communication, and a 25 wpm typing speed, with a preference for college degrees and sales experience. You will support a diverse customer base from home.