Customer Service

Talentify; Raleigh (NC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

American Customer Care / Premiere Response is seeking a Remote Customer Service Representative who is fluent in Spanish and English to assist customers via phone, social media, live chat, email, SMS, and video platforms.

The role offers remote work with required training and equipment provided. Candidates should have at least 2 years of call center experience and strong bilingual communication skills to support luxury brands and home appliance products.

Qualifications

• Minimum of 2 years customer service experience in a call center.
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.

Responsibilities

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Skills

Customer service

Call center experience

Bilingual English/Spanish

Communication skills

Troubleshooting

Data entry

Education

HS diploma

Tools

CRM

ACD tools

Job description

Work From Home-Customer Service

Spanish/English Bi-Lingual

***Equipment Provided***

***Paid Training***

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative.
*Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services.

EEO Statement:

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

TRAINING:

• Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training (via the video conference platform Zoom)
• 100% Attendance

WHY US?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!