Remote Bilingual Customer Service Rep (Spanish)

Beyond Finance; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

401(k) matching

Career development

Merit advancement

Job summary

Beyond Finance is seeking a Bilingual Customer Service Representative to be the primary contact for clients in financial hardship programs. This remote role supports our Client Success Department, ensuring superior service and timely responses.

Training lasts four weeks, after which you handle inquiries and maintain client satisfaction from home. The role requires Spanish bilingual proficiency, a year of call center experience, and a reliable home internet connection.

Qualifications

• 1 year call center experience required.
• Bilingual Spanish required.
• Reliable high-speed internet connection required.
• Proficient with CRM systems.

Responsibilities

• Provide best-in-class customer service over the phone.
• Listen actively to client needs and provide timely solutions.
• Document outcomes accurately for tracking and analysis.
• Resolve client requests efficiently, both as part of a team and independently.
• Maintain positive client relations across departments.

Skills

Bilingual Spanish

Call center experience

Customer service

CRM proficiency

Remote work setup

Tools

CRM software

Job description

Beyond Finance is seeking a Bilingual Customer Service Representative to be the primary contact for clients in financial hardship programs. This remote role supports our Client Success Department, ensuring superior service and timely responses.

Training lasts four weeks, after which you handle inquiries and maintain client satisfaction from home. The role requires Spanish bilingual proficiency, a year of call center experience, and a reliable home internet connection.