Remote Bilingual Customer Care Specialist

Beyond Finance; San Antonio (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

401(k) matching

Job summary

Beyond Finance is seeking a Remote Customer Service Representative to act as the primary contact for clients enrolled in financial hardship programs. You will respond to requests, educate clients about our programs, and document outcomes to ensure accurate tracking.

During a four-week training, you will become proficient in Beyond's hardship programs. The role supports clients with a positive, empathetic approach from a home office, with call hours across CST, seven days a week.

Qualifications

• 1 year call center experience required.
• Reliable high-speed internet connection required.
• Technical proficiency with Customer Relationship Management (CRM) systems.
• Strong verbal and written communication, courteous and professional demeanor.
• Excellent time management and organizational skills.
• Ability to understand and empathize with customer issues.
• Ability to work from home in a distraction-free environment.

Responsibilities

• Provide best-in-class customer service over the phone by addressing requests and educating clients about programs.
• Analyze client problems and provide timely information and solutions.
• Maintain positive client relations and coordinate with other departments to handle requests promptly.
• Document outcomes and updates in the CRM for accurate tracking.
• Handle high volume of clients in a remote call center environment.

Skills

Call center experience

CRM proficiency

Communication skills

Time management

Empathy

Tools

CRM software

Job description

Beyond Finance is seeking a Remote Customer Service Representative to act as the primary contact for clients enrolled in financial hardship programs. You will respond to requests, educate clients about our programs, and document outcomes to ensure accurate tracking.

During a four-week training, you will become proficient in Beyond's hardship programs. The role supports clients with a positive, empathetic approach from a home office, with call hours across CST, seven days a week.