Bilingual Customer Service Representative

Beyond Finance; San Antonio (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

401(k) matching

Job summary

Beyond Finance is seeking a Remote Customer Service Representative to act as the primary contact for clients enrolled in financial hardship programs. You will respond to requests, educate clients about our programs, and document outcomes to ensure accurate tracking.

During a four-week training, you will become proficient in Beyond's hardship programs. The role supports clients with a positive, empathetic approach from a home office, with call hours across CST, seven days a week.

Qualifications

• 1 year call center experience required.
• Reliable high-speed internet connection required.
• Technical proficiency with Customer Relationship Management (CRM) systems.
• Strong verbal and written communication, courteous and professional demeanor.
• Excellent time management and organizational skills.
• Ability to understand and empathize with customer issues.
• Ability to work from home in a distraction-free environment.

Responsibilities

• Provide best-in-class customer service over the phone by addressing requests and educating clients about programs.
• Analyze client problems and provide timely information and solutions.
• Maintain positive client relations and coordinate with other departments to handle requests promptly.
• Document outcomes and updates in the CRM for accurate tracking.
• Handle high volume of clients in a remote call center environment.

Skills

Call center experience

CRM proficiency

Communication skills

Time management

Empathy

Tools

CRM software

Job description

Remote

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About The Role

Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand.

As a Customer Service Representative, you will complete a 4 week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position.

Our call center is open 7 days a week. The hours are M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST.

What You’ll Do

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
• Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
• Employs strong interpersonal skills to handle difficult calls courteously and professionally
• Thoroughly documents request outcomes for accurate tracking and analysis
• Work efficiently and effectively to independently resolve client requests, both as a team and independently
• Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
• Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
• Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
• Handle a high volume of clients in a work from home call center environment

What We Look For

• 1 year call center experience (Required)
• Reliable, High Speed, Internet connection (Required)
• Technical proficiency with Client Relationship Management system (CRM)
• Strong communicator: Includes listening, verbal & written communication, c ourteous and professional active listening skills is a must
• Effective at time management, planning & organizing tasks and time
• Ability to understand and empathize with customer issue(s)
• Ability to work from home in a distraction free environment

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.