Remote Bilingual Customer Service Rep (FR/EN)

MaziCTools; United States; Remote; CAD 38,000 - 52,000; Full time

Job summary

MaziCTools is seeking a Remote Customer Service Representative fluent in French and English. You will handle inquiries via phone, email, and chat, ensuring timely and professional responses.

A strong customer-centric mindset and the ability to work independently in a remote setting are essential. Ideal candidates have a background in customer service, solid problem-solving skills, and familiarity with CRM systems.

Qualifications

• Proficiency in both French and English, with strong written and spoken skills.
• Experience in customer service with a customer-centric mindset.
• Ability to work independently in a remote setting and meet metrics.
• Strong problem-solving skills and diplomacy with challenging customers.
• Familiarity with CRM systems and support tools.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Address inquiries and issues promptly and professionally.
• Understand our products/services to assist customers effectively.
• Collaborate with cross-functional teams to resolve issues.
• Maintain accurate customer interaction records in CRM.
• Identify opportunities to improve processes and experiences.

Skills

Bilingual FR/EN

Customer service

Remote work

CRM familiarity

Problem solving

Education

Bachelor's in business

Customer service cert

Tools

CRM systems

Job description

MaziCTools is seeking a Remote Customer Service Representative fluent in French and English. You will handle inquiries via phone, email, and chat, ensuring timely and professional responses.

A strong customer-centric mindset and the ability to work independently in a remote setting are essential. Ideal candidates have a background in customer service, solid problem-solving skills, and familiarity with CRM systems.