Remote French-Speaking CX Specialist

MCI; South Carolina; Remote; USD 35,000 - 45,000; Full time

Job summary

MCI is looking for a French Speaking Customer Service Representative to join their remote team. This role involves providing professional support to French-speaking customers, handling inquiries and ensuring a positive customer experience.

The ideal candidate should possess fluency in both French and English, along with a high school diploma and experience in customer service.

If you're a motivated individual who excels in customer support, apply to MCI to build a meaningful career!

Qualifications

• Previous experience in a customer service or call centre environment, preferably within a BPO.
• Basic computer literacy and experience with CRM or ticketing systems.
• Ability to remain calm under pressure.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests.
• Accurately capture and update customer information.

Skills

Fluency in French and English (spoken and written)

Strong verbal and written communication skills

Problem-solving skills

Ability to handle high volumes of customer interactions

Education

High School Diploma/GED

Tools

CRM or ticketing systems

Job description

MCI is looking for a French Speaking Customer Service Representative to join their remote team. This role involves providing professional support to French-speaking customers, handling inquiries and ensuring a positive customer experience.

The ideal candidate should possess fluency in both French and English, along with a high school diploma and experience in customer service.

If you're a motivated individual who excels in customer support, apply to MCI to build a meaningful career!