Remote Bilingual Customer Ops Specialist (Spanish/Mandarin)

Maritz; Northern (KY); Hybrid; USD 28,000 - 29,000; Part time

Job summary

Maritz is seeking a temporary Customer Operations Specialist (Spanish/Mandarin) to deliver precise customer service for automotive rebate claims. You will assist participants by phone, update systems, and support back-end operations to ensure smooth program execution.

The role is remote with a 40-hour workweek aligned to PST hours, and requires bilingual fluency in Spanish, Cantonese, or Mandarin. Training is provided to stay current on client programs and POEV requirements.

Qualifications

• High school diploma or equivalent.
• Bilingual proficiency in Spanish, Cantonese, or Mandarin.
• 1–3 years of customer service experience.
• Clear speaking voice, strong grammar, and excellent retention skills.
• Strong verbal and written communication abilities.
• Computer literacy, including comfort with word processing and spreadsheets.
• Research, problem-solving, and analytical skills.

Responsibilities

• Receive and manage inbound calls from participants, addressing questions about claims, program details, and recommending solutions based on their needs.
• Validation of Applications and Claims associated with Automotive Rebate program.
• Provide back-end operational support to ensure seamless program execution.
• Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes.
• Deliver accurate, timely information on programs and services to customers.
• Update internal tracking systems to ensure data accuracy and issue resolution.

Skills

Bilingual in Spanish/Mandarin/Cantonse

Education

High school diploma

Job description

Maritz is seeking a temporary Customer Operations Specialist (Spanish/Mandarin) to deliver precise customer service for automotive rebate claims. You will assist participants by phone, update systems, and support back-end operations to ensure smooth program execution.

The role is remote with a 40-hour workweek aligned to PST hours, and requires bilingual fluency in Spanish, Cantonese, or Mandarin. Training is provided to stay current on client programs and POEV requirements.