Remote Bilingual Customer Ops Specialist (Spanish/Mandarin)

Maritz; Fenton (MO); Presencial; USD 27.552 - 28.929; Jornada completa

Descripción de la vacante

Maritz is seeking three temporary Customer Operations Specialist positions. The role focuses on delivering Premiere Customer Service for automotive rebate programs, supporting participants by phone, updating systems, and assisting with back end tasks.

Remote work with 8AM-5PM PST and a 40-hour Monday-Friday schedule; bilingual Spanish, Cantonese, or Mandarin required. Candidates need a high school diploma, 1-3 years of customer service experience, and strong communication skills.

Formación

• High school diploma or equivalent.
• Bilingual proficiency in Spanish, Cantonese, or Mandarin.
• 1-3 years of customer service experience.
• Clear speaking voice, strong grammar, and excellent retention skills.
• Strong verbal and written communication abilities.
• Computer literacy, including comfort with word processing and spreadsheets.
• Research, problemsolving, and analytical skills.

Responsabilidades

• Receive and manage inbound calls from participants, answering questions about claims and program details.
• Validation of Applications and Claims associated with Automotive Rebate program.
• Provide backend operational support to ensure seamless program execution.
• Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes.
• Deliver accurate, timely information on programs and services to customers.
• Update internal tracking systems to ensure data accuracy and issue resolution.

Conocimientos

Bilingual Spanish

Bilingual Cantonese

Bilingual Mandarin

Customer service experience

Clear speaking voice

Strong grammar

Retention skills

Verbal and written communication

Computer literacy

Research and problem solving

Educación

High school diploma or equivalent

Descripción del empleo

Maritz is seeking three temporary Customer Operations Specialist positions. The role focuses on delivering Premiere Customer Service for automotive rebate programs, supporting participants by phone, updating systems, and assisting with back end tasks.

Remote work with 8AM-5PM PST and a 40-hour Monday-Friday schedule; bilingual Spanish, Cantonese, or Mandarin required. Candidates need a high school diploma, 1-3 years of customer service experience, and strong communication skills.