Remote Bilingual Customer Expert (Spanish/English)

Teleperformance; United States; Remote; USD 21,000 - 28,000; Full time

Job summary

Teleperformance is seeking a Bilingual Spanish/English Customer Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. The role uses web-based tools to resolve inquiries and ensure a smooth customer experience in a fast-paced setting.

Eligible applicants are residents of the United States with at least 6 months of customer service experience, including call center work.

Qualifications

• Bilingual Spanish/English required or preferred.
• Minimum 6 months of customer service experience.
• Minimum 6 months in a call center environment is preferred.
• High school diploma or GED required.
• Ability to type at least 25 wpm.
• Comfort with using a desktop computer and standard office software.

Responsibilities

• Serve as primary contact for clients via phone/email/chat/social media.
• Resolve inquiries and de-escalate when needed to ensure a positive experience.
• Escalate issues when appropriate and track interactions for reporting.
• Assist with processing payments when applicable and fulfill requests.
• Meet defined sales objectives as part of the role.
• Collaborate with team and support departments to resolve issues.

Skills

Bilingual Spanish/English

Customer service experience

Call center experience

Sales experience

Type 25 wpm

Independent work

Excellent communication

Education

High School/GED

Tools

Windows operating systems

Job description

Teleperformance is seeking a Bilingual Spanish/English Customer Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. The role uses web-based tools to resolve inquiries and ensure a smooth customer experience in a fast-paced setting.

Eligible applicants are residents of the United States with at least 6 months of customer service experience, including call center work.