Remote Bilingual Customer Care Specialist

Saludos; Rancho Cordova (CA); Remote; USD 25,000 - 30,000; Full time

Job summary

Amerit Consulting is seeking a Bilingual Customer Care Representative for a fully remote role. The position supports Medi-Cal beneficiaries and requires strong English plus Cantonese, Mandarin, Spanish, or one of several other languages.

Training lasts several weeks, with a six-month duration and pre-employment background screening. Candidates should have a HS diploma, basic MS Office skills, and the ability to learn company software.

Qualifications

• HS diploma or GED
• Bilingual English plus Cantonese/Spanish/other listed languages
• 6 months customer service experience preferred
• Background screenings required before employment

Responsibilities

• Assist Medi-Cal beneficiaries in selecting a managed health care plan
• Maintain a positive, empathetic, and professional attitude
• Respond promptly to customer inquiries across channels
• Coordinate with colleagues to resolve issues
• Provide feedback on service process efficiency
• Ensure customer satisfaction and professional support

Skills

Bilingual communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Amerit Consulting is seeking a Bilingual Customer Care Representative for a fully remote role. The position supports Medi-Cal beneficiaries and requires strong English plus Cantonese, Mandarin, Spanish, or one of several other languages.

Training lasts several weeks, with a six-month duration and pre-employment background screening. Candidates should have a HS diploma, basic MS Office skills, and the ability to learn company software.