Bilingual Customer Support Specialist Remote After Training

Amerit Consulting; Rancho Cordova (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Amerit Consulting in Rancho Cordova, CA is seeking a Bilingual Customer Service Representative to assist Medi-Cal beneficiaries in selecting managed health care plans. The role requires on-site training for 4–5 weeks, then potential remote work with standard project hours 9:00 am–6:00 pm PST, Monday–Friday.

Start date is Sept 28, 2026, with a pay rate of $20.25/hr W2. Candidate must be fluent in English and another language (Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian,

Qualifications

• HS diploma or GED required.
• 1 year of experience in customer service or related area.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, deadline-oriented environment.

Responsibilities

• Assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Bilingual

Customer service

Communication

Education

HS diploma

Tools

CRM software

Job description

Amerit Consulting in Rancho Cordova, CA is seeking a Bilingual Customer Service Representative to assist Medi-Cal beneficiaries in selecting managed health care plans. The role requires on-site training for 4–5 weeks, then potential remote work with standard project hours 9:00 am–6:00 pm PST, Monday–Friday.

Start date is Sept 28, 2026, with a pay rate of $20.25/hr W2. Candidate must be fluent in English and another language (Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian,