Bilingual Remote Customer Care Specialist

Saludos; Rancho Cordova (CA); Remote; USD 42,000 - 64,000; Part time

Job summary

Amerit Consulting is seeking a bilingual Customer Care Rep for a fully remote position assisting Medi-Cal beneficiaries with health plan selection. The role requires strong customer service skills, multi-channel communication, and the ability to work with minimal supervision.

Candidate must reside near Rancho Cordova, CA, with relocation not required. The contract runs about 6 months with 4–5 weeks of training and a Oct 23, 2023 start date.

Qualifications

• HS diploma or GED required.
• Proficient in Microsoft Office and able to learn new software.
• Bilingual English and one of Cantonese, Mandarin, Spanish, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese.

Responsibilities

• Assist Medi-Cal beneficiaries with selecting a managed health care plan.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries and communicate across multiple channels.
• Address and resolve customer complaints and coordinate with colleagues.

Skills

Bilingual English-Spanish

Education

HS diploma / GED

Tools

Microsoft Office

Job description

Amerit Consulting is seeking a bilingual Customer Care Rep for a fully remote position assisting Medi-Cal beneficiaries with health plan selection. The role requires strong customer service skills, multi-channel communication, and the ability to work with minimal supervision.

Candidate must reside near Rancho Cordova, CA, with relocation not required. The contract runs about 6 months with 4–5 weeks of training and a Oct 23, 2023 start date.