Bilingual Customer Care Rep –Remote

Saludos; Rancho Cordova (CA); Remote; USD 25,000 - 30,000; Full time

Job summary

Amerit Consulting is seeking a Bilingual Customer Care Representative for a fully remote role. The position supports Medi-Cal beneficiaries and requires strong English plus Cantonese, Mandarin, Spanish, or one of several other languages.

Training lasts several weeks, with a six-month duration and pre-employment background screening. Candidates should have a HS diploma, basic MS Office skills, and the ability to learn company software.

Qualifications

• HS diploma or GED
• Bilingual English plus Cantonese/Spanish/other listed languages
• 6 months customer service experience preferred
• Background screenings required before employment

Responsibilities

• Assist Medi-Cal beneficiaries in selecting a managed health care plan
• Maintain a positive, empathetic, and professional attitude
• Respond promptly to customer inquiries across channels
• Coordinate with colleagues to resolve issues
• Provide feedback on service process efficiency
• Ensure customer satisfaction and professional support

Skills

Bilingual communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished "Bilingual Customer Care Rep -Remote."

LOCATION: Fully Remote until Client site reopens in Rancho Cordova CA | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670 (Candidate must reside within 25 miles of Rancho Cordova, CA.)

DURATION: 6 Months +

TRAINING: 4-5 Weeks

IMPORTANT:

BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: CANTONESE, MANDARIN, ARMENIAN, CAMBODIAN, JAPANESE, SPANISH, KOREAN, RUSSIAN, TAGALOG, THAI, LAOTIAN & VIETNAMESE.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries with selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• Working knowledge of Microsoft office and ability to learn and utilize software applications.
• Bilingual Skills: English and one of the following: Cantonese, Mandarin, Spanish, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese.
• Preferred: 6 months Customer service experience preferred
• Previous experience with computers, phone systems, and headsets preferred.
• NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.
• NOTE: Candidates that are offered a position are required to pass pre-employment background screenings

Title: Professional Recruiter

Phone: [phone]

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.