Remote Bilingual Healthcare Support Specialist

Teleperformance USA; Maine; Remote; USD 30,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as a primary contact, handling inbound and outbound communications to resolve inquiries and ensure a positive customer experience. The role is designed for individuals who thrive in a high-velocity service environment and are fluent in English and Spanish.

Applicants must be 18+, have a HS diploma, and basic Windows PC skills. Remote work is possible, with a focus on delivering exceptional support and maintaining

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Proven oral & written communication skills in both English and Spanish.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Typing 25 wpm

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as a primary contact, handling inbound and outbound communications to resolve inquiries and ensure a positive customer experience. The role is designed for individuals who thrive in a high-velocity service environment and are fluent in English and Spanish.

Applicants must be 18+, have a HS diploma, and basic Windows PC skills. Remote work is possible, with a focus on delivering exceptional support and maintaining