Remote Bilingual Customer Care Exec (English/Hindi) 24/7

Shining Stars Institution & travels; United States; Remote; USD 1,600 - 2,200; Full time

Job summary

Shining Stars Institution & travels is recruiting Customer Care Executives for remote support from home. You will resolve customer queries and deliver excellent service through phone and digital channels.

Excellent verbal and written English and Hindi are mandatory, with 24/7 rotational shifts and night coverage. Training will be provided to ensure certification and success in the role.

Qualifications

• Proven communication skills in English and Hindi.
• Ability to handle calls and customer queries.
• Work from home setup required.

Responsibilities

• Handle inbound/outbound customer queries via phone and digital channels in a professional manner.
• Provide accurate information and effective solutions to resolve customer issues.
• Maintain high standards of communication and professional etiquette.
• Remain active on camera during working shifts, training sessions, and interviews.
• Successfully complete on-the-job training and pass the post-training certification.

Skills

Excellent communication

Bilingual English/Hindi

Customer service

Education

10+2 / Undergraduate / Graduate

Job description

Shining Stars Institution & travels is recruiting Customer Care Executives for remote support from home. You will resolve customer queries and deliver excellent service through phone and digital channels.

Excellent verbal and written English and Hindi are mandatory, with 24/7 rotational shifts and night coverage. Training will be provided to ensure certification and success in the role.