Remote Outbound Sales & Customer Care Executive

Crafle Consulting Mumbai; United States; À distance; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Work from home

Sunday off

Training & growth

Résumé du poste

A work-from-home Customer Service Executive role focusing on outbound sales is available. You will engage customers via outbound calls, follow up on leads, answer queries, and guide enrollments. Strong English, customer focus, and goal-driven attitude are essential; freshers are welcome to apply.

In a remote setup, you will maintain CRM records, manage multiple follow-ups, and build referrals, while gradually developing product knowledge and sales skills.

Qualifications

• Strong verbal and written English communication skills.
• Confidence in outbound calling and customer interaction.
• Customer-focused and sales-oriented approach.
• Good convincing, negotiation, and interpersonal skills.
• Self-motivated and target-oriented attitude.
• Ability to handle objections and customer queries professionally.
• Ability to manage multiple follow-ups in a remote setup.
• Freshers with strong communication skills and a proactive mindset can apply.

Responsabilités

• Outbound Calling & Customer Interaction: Connect with potential and existing customers through outbound calls.
• Lead Follow-Up & Conversion: Follow up with prospective customers and existing leads.
• Customer Service & Query Handling: Respond professionally to customer questions and concerns.
• Product & Service Knowledge: Develop understanding of products and services and explain features clearly.
• Sales & Enrollments: Guide customers through the enrollment process and close sales.
• Generating References & Expanding the Network: Encourage referrals and follow-ups for more leads.
• Customer Engagement & Counseling: Build rapport and provide suitable guidance.
• Maintaining Customer Records: Update CRM with interactions and statuses.

Connaissances

English proficiency

Outbound calling

Customer focus

Negotiation

Time management

Remote work

Freshers welcome

Outils

CRM tools

Description du poste

A work-from-home Customer Service Executive role focusing on outbound sales is available. You will engage customers via outbound calls, follow up on leads, answer queries, and guide enrollments. Strong English, customer focus, and goal-driven attitude are essential; freshers are welcome to apply.

In a remote setup, you will maintain CRM records, manage multiple follow-ups, and build referrals, while gradually developing product knowledge and sales skills.