Remote Bilingual CSR — Serve Members, Grow Your Career

UnitedHealth Group; Phoenix (AZ); Remote; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Customer Service Representative to handle outbound calls and assist Medicaid members with scheduling preventative health services. This remote-in-Arizona role requires bilingual English/Spanish capabilities, adherence to 8:00am–5:00pm Arizona time, and full-time availability.

The position emphasizes production goals, quality service, and ongoing learning to support healthier communities.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of customer service experience analyzing and solving customer problems.
• Experience making outbound calls in a high-volume environment.
• Bilingual verbal and written fluency in English and Spanish.
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm Arizona Time Zone. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

• Ensures quality customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources.
• Partners with other customer service representatives to resolve complex customer service inquiries.
• Informs and educates new customers regarding preventative health care services available to the member and/or the child of the guardian.
• Places outgoing phone calls for preventative services and to complete follow - up on customer service requests, as necessary.
• Maintains timely, accurate documentation for all appropriate transactions.
• Meets established productivity, schedule adherence, and quality standards with consistency.
• Keeps management abreast of all outstanding issues.
• Adapts procedures, processes, and techniques to meet the more complex position requirements.
• Addresses special (ad - hoc) projects as appropriate.
• Seeks involvement in continuous quality improvement initiatives.
• Works bilingually - English and Spanish speaking.
• Works independently.
• Acts as a resource for others.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Outbound calls

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

UnitedHealth Group is seeking a Senior Customer Service Representative to handle outbound calls and assist Medicaid members with scheduling preventative health services. This remote-in-Arizona role requires bilingual English/Spanish capabilities, adherence to 8:00am–5:00pm Arizona time, and full-time availability.

The position emphasizes production goals, quality service, and ongoing learning to support healthier communities.