Remote Bilingual CSR (Spanish/English) - Healthcare Support

AppleOne Employment Services; Shreveport (LA); Remote; USD 20,000 - 28,000; Full time

Job summary

AppleOne Employment Services in the United States is seeking a WFH Sr. CSR (Bilingual Spanish) to support a high-volume remote customer service team assisting healthcare and benefits program members. This temp-to-hire role requires fluent Spanish and English, delivering accurate information with care and professionalism.

The position is fully remote, offering paid training, long-term assignment potential, and experience in healthcare customer support within a structured contact center.

Qualifications

• Fluent in both Spanish and English.
• High School Diploma or GED required.
• Minimum of 1 year of customer service or related experience.
• 3 to 5 years of customer support or call center experience preferred for senior-level success.

Responsibilities

• Handle inbound and outbound customer calls in both Spanish and English.
• Assist customers with eligibility, enrollment, disenrollment, and benefits-related program questions.
• Research customer concerns and provide timely, accurate resolutions.
• Document customer interactions, updates, and transactions accurately in required systems.
• Maintain confidentiality, compliance standards, productivity goals, and quality expectations.
• Support special projects and internal teams as needed in a high-volume contact center environment.

Skills

Bilingual Spanish & English

Customer service

Education

High School Diploma or GED

Job description

AppleOne Employment Services in the United States is seeking a WFH Sr. CSR (Bilingual Spanish) to support a high-volume remote customer service team assisting healthcare and benefits program members. This temp-to-hire role requires fluent Spanish and English, delivering accurate information with care and professionalism.

The position is fully remote, offering paid training, long-term assignment potential, and experience in healthcare customer support within a structured contact center.