Remote Bilingual Contact Center Agent

Epiq Company; Charlotte, Northern (NC, KY); Hybrid; USD 35,000 - 42,000; Full time

Job summary

Epiq is seeking a Bilingual Contact Center Agent to deliver customer service across multiple languages from a remote/home-based setup. The role focuses on handling inquiries, problem resolution, and maintaining professional communication with customers.

It requires at least 2 years in customer service and a high school diploma, with a preference for a bachelor's degree. Ideal candidates will demonstrate strong multilingual communication, listening skills, and attention to detail, contributing to

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 2 years in customer service or a related field.
• Strong communication and multilingual capabilities in service delivery.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Skills

Multilingual Communications

Customer Service

Communication

Detail-Oriented

Listening Effectively

Education

High school diploma - required

Bachelor's degree preferred

Job description

Epiq is seeking a Bilingual Contact Center Agent to deliver customer service across multiple languages from a remote/home-based setup. The role focuses on handling inquiries, problem resolution, and maintaining professional communication with customers.

It requires at least 2 years in customer service and a high school diploma, with a preference for a bachelor's degree. Ideal candidates will demonstrate strong multilingual communication, listening skills, and attention to detail, contributing to