Bilingual Contact Center Agent

Epiq; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Epiq is seeking a Remote: Work from Home Full-Time Bilingual Contact Center Agent to deliver high-quality customer service across languages. You will handle inquiries, resolve issues, and maintain professional etiquette while supporting clients in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and teamwork to ensure satisfaction and smooth operations. Experience in contact centers and a willingness to engage across diverse languages are valued.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in customer service.
• Certifications: TMP preferred.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Skills

Communication

Contact Center Services

Customer Inquiries

Customer Satisfaction

Customer Service

Detail-Oriented

Listening Effectively

Multilingual Communications

Professional Etiquette

Written Communication

Education

High School Diploma

Job description

Remote: Work from Home Full-Time

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.

Essential Job Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Qualifications & Requirements

Education:

High school diploma or equivalent required;

Experience:

Minimum of 2 years in customer service or a related field.

Skills:

• Communication
• Contact Center Services
• Customer Inquiries
• Customer Satisfaction
• Customer Service
• Detail-Oriented
• Listening Effectively
• Multilingual Communications
• Professional Etiquette
• Written Communication

Certifications:

Required: None

Preferred: Telecommunications Management Professional (TMP)

Physical Requirements:

Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors:

• Location-based market ratefor the role
• Your abilitiesin relation to the job specification
• Performanceduring screening and interview
• Pay paritywith the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

• Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

• Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback