Bilingual Contact Center Agent

Remote Jobs; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

Epiq seeks a Bilingual Contact Center Agent to deliver front-line customer support across multiple languages. You will handle inquiries, resolve issues, and maintain professional communication in a fast-paced environment.

The role emphasizes accuracy, empathy, and teamwork, with opportunities for growth and learning within a values-driven, flexible workplace. Qualifications include a high school diploma and at least 2 years in customer service; bilingual skills are essential.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 2 years in customer service or related field.
• Bilingual proficiency required; able to communicate in multiple languages.
• Strong written and verbal communication skills; attention to detail.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication; collaborate with team.

Skills

Communication

Multilingual communications

Customer service

Inquiries handling

Listening effectively

Professional etiquette

Detail oriented

Written communication

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.

Essential Job Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Qualifications & Requirements

Education

• High school diploma or equivalent required; bachelor's degree preferred.

Experience

• Minimum of 2 years in customer service or a related field.

Skills

• Communication
• Contact Center Services
• Customer Inquiries
• Customer Satisfaction
• Customer Service
• Detail-Oriented
• Listening Effectively
• Multilingual Communications
• Professional Etiquette
• Written Communication

Certifications

• Required: None
• Preferred: Telecommunications Management Professional (TMP)

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Salary

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.