Bilingual Contact Center Agent | Multilingual Support

Epiq Systems, Inc.; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Epiq Systems, Inc. in Baltimore is seeking a Bilingual Contact Center Agent to deliver customer service in multiple languages, handle inquiries, and resolve issues with professionalism.

The role emphasizes strong communication, teamwork, and etiquette; requires high school diploma and 2+ years in customer service; bachelor's preferred. The company supports growth and a flexible, inclusive culture.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 2 years in customer service or a related field.
• Excellent written and verbal communication in multilingual contexts.
• Demonstrated professional etiquette and effective communication.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle inquiries and ensure customer satisfaction.
• Resolve issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Skills

Communication

Multilingual

Written Communication

Detail-Oriented

Listening Effectively

Customer Service

Professional Etiquette

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Epiq Systems, Inc. in Baltimore is seeking a Bilingual Contact Center Agent to deliver customer service in multiple languages, handle inquiries, and resolve issues with professionalism.

The role emphasizes strong communication, teamwork, and etiquette; requires high school diploma and 2+ years in customer service; bachelor's preferred. The company supports growth and a flexible, inclusive culture.