Bilingual Contact Center Agent - Growth & Flexibility

Remote Jobs; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

Epiq seeks a Bilingual Contact Center Agent to deliver front-line customer support across multiple languages. You will handle inquiries, resolve issues, and maintain professional communication in a fast-paced environment.

The role emphasizes accuracy, empathy, and teamwork, with opportunities for growth and learning within a values-driven, flexible workplace. Qualifications include a high school diploma and at least 2 years in customer service; bilingual skills are essential.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 2 years in customer service or related field.
• Bilingual proficiency required; able to communicate in multiple languages.
• Strong written and verbal communication skills; attention to detail.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication; collaborate with team.

Skills

Communication

Multilingual communications

Customer service

Inquiries handling

Listening effectively

Professional etiquette

Detail oriented

Written communication

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Epiq seeks a Bilingual Contact Center Agent to deliver front-line customer support across multiple languages. You will handle inquiries, resolve issues, and maintain professional communication in a fast-paced environment.

The role emphasizes accuracy, empathy, and teamwork, with opportunities for growth and learning within a values-driven, flexible workplace. Qualifications include a high school diploma and at least 2 years in customer service; bilingual skills are essential.